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Refund and Returns Policy

At TripQila, we are committed to providing a seamless and enjoyable experience for all our customers. We understand that plans can change, and we aim to offer flexible and transparent refund and return policies to accommodate your needs. Please read through our policy carefully to understand how we handle refunds and cancellations.

Refund Policy

1. Cancellation by the Customer:

  • Full Refund: If a booking is canceled 7 days or more before the scheduled travel date, you are eligible for a full refund, excluding any non-refundable deposits or administrative fees.
  • Partial Refund: For cancellations made between 3 to 6 days prior to the trip, a 50% refund will be processed, excluding non-refundable deposits.
  • No Refund: Cancellations made within 72 hours of the scheduled travel date are non-refundable.

2. Cancellation by TripQila:

In the unlikely event that TripQila has to cancel a trip due to unforeseen circumstances (such as weather conditions, safety concerns, or operational issues), customers will be offered the following options:

  • Full refund of the booking amount.
  • Option to reschedule the trip at no additional cost.

3. Refund for Missed Activities:

If certain activities included in your itinerary are canceled due to external factors beyond our control (e.g., weather, local regulations), we will offer a pro-rated refund for the affected activities only.

Return Policy for Digital Products

TripQila may offer downloadable or digital guides, itineraries, and other products. These digital items are non-returnable once purchased. However, if you experience any issues with accessing the content or if the product does not match the description, please reach out to our support team, and we will resolve the issue.

Refund Process

  • Refunds will be processed to the original payment method used at the time of booking.
  • Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • For any disputes or inquiries related to refunds, please contact our support team at support@tripqila.com.

Changes to the Refund and Return Policy

TripQila reserves the right to modify or update this policy at any time without prior notice. Any changes will be reflected on this page, and we encourage you to review our policy periodically.

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to reach out to our customer support team.

6. Contact Us

If you have any questions or concerns regarding our return and refund policy, feel free to contact us:

We are here to help make your travel experience as smooth as possible!